viaCycle

viaCycle@GT Launch

We’re happy to announce our official launch for the viaCycle@GT program! We’ve been working hard to get the kinks ironed out, and understand many of you are excited to start using the program. Here’s a little bit about what you can expect as we roll it out.

There are currently 10 bicycles in the fleet. We will gradually add more bicycles as we assembly and test them. We’re also starting with a small fleet so we can carefully manage issues that may arise early on. We have thoroughly tested our hardware, but with all new technology there is the possibility of quirks. We appreciate your understanding should issues arise, and would like you to work with us to make this program a success.

Our bicycles can be locked even if there are problems or the bike has no power, so you will always be able to secure them. If you do encounter a problem with a bicycle, lock it up in a secure location and notify us of the problem and location of the bicycle at support.gt@viacycle.com or call 678-256-BIKE, press 3 on the main menu and leave a message. We will respond as quickly as possible. If you find the bicycle damaged or not usable, please notify us as well.

As Georgia Tech students and alumni, we’re excited to bring this program to our campus and home. We hope you find the system useful and look forward to working with you to make Georgia Tech a more livable community.